Before placing an order
Please review product photographs, descriptions, sizes or other listed specifications, and the order details before completing your purchase. If you need clarification about a product, contact us before ordering.
Requesting help with an order
If an item arrives damaged, incorrect or materially different from its listing, contact craft@trustpointgroupcompanies.com with your order details and a description of the issue. Photographs may help us assess the request.
Returns and refunds
Return eligibility, any required condition of returned items, return arrangements, and refund timing will be assessed in line with the terms shown at checkout and applicable consumer-protection requirements. Please contact us before sending an item back so that the request and next steps can be confirmed.
Exceptions and legal rights
Nothing in this policy is intended to limit any rights that cannot lawfully be excluded. Any product-specific or order-specific terms communicated at purchase also apply.
Contact
For a return or refund enquiry, contact craft@trustpointgroupcompanies.com and include your order number if available.